Small Businesses in US Embracing AI: Chamber of Commerce Report

By Sierra Campbell, Managing Editor for small.news

(small.news) — Small business owners in the United States are starting to embrace AI, according to the latest report from the U.S. Chamber of Commerce. The survey found that more than half of small business owners are now using generative artificial intelligence (AI) in their operations.

This is a sharp rise when compared to only two years ago.

Growth Through Technology

For many, technology isn’t just a tool, it’s a growth strategy. The latest Chamber Technology Engagement Center (C_TEC) report found that 82% of small businesses using AI expanded their workforce over the past year.

Another 80% of small business owners said technology has helped them tackle some of the toughest challenges, from inflation and supply chain issues to accessing financing. The connection is clear: Small businesses that lean into this technology are finding ways to grow, even in an economy that is becoming increasingly difficult.

How Small Businesses Are (and Aren’t) Using AI

The Chamber of Commerce’s report showed that small businesses in the U.S. are turning to AI for tasks like customer communication, marketing content, scheduling, and data analysis—areas where automation saves time and resources.

However, experts are cautioning that AI isn’t a one-size-fits all solution. For example, using AI to handle repetitive tasks, organize internal workflows, and spark ideas can help free up time and keep costs down. But AI shouldn’t be used to replace authentic storytelling, sensitive client interactions, or high-stakes decision-making.

Over-reliance in these areas can put a brand’s trust in risk, and can create mistakes that human oversight would’ve prevented. The implications of using AI in certain circumstances are serious.

A poorly drafted, AI-generated response to a customer complaint, for example, can damage a small business’s reputation. Automated errors in financial records or regulatory filings from AI usage can also create compliance headaches.

For small businesses competing for relationships and credibility, the misuse of AI can cost more than its worth.

What’s Next for Small Business Owners?

The momentum doesn’t stop here, either. 84% of small business owners said they plan to increase their use of technology platforms in the next few years, and an overwhelming majority (96%) expect to adopt emerging tools like AI and cryptocurrency.

This trend suggests that small business owners see technology not as a passing trend, but as a permanent solution to how they compete and serve their customers better.

Concerns Over Regulation

77% of small business owners in the U.S. believe new regulations on AI could hurt their growth and profitability. Many worry about the costs they will have to endure and the complexity of figuring out the roles, which typically differ from state to state.

The Chamber of Commerce is now arguing that small businesses need a consistent national approach on AI usage. A plan that protects consumers while also allowing small businesses to innovate and thrive with this technology.

The Bigger Picture

Nearly all small business owners now use at least one digital platform, whether it’s for sales, marketing, or operations. And nearly half fall into the “high adoption” category, meaning they use four or more platforms to run their small business.

The takeaway from this report is simple: Technology, even AI, has become the backbone of modern small businesses. For many owners, AI and other digital tools aren’t just nice to have. They are shaping the future of how they grow, compete, and survive.